No membership web chat
You can click on the "FORGOT USERNAME AND/OR PASSWORD" links on or in the Equinox App.
What to do if you’re not satisfied with our service When things go wrong, we want you to know that we’re fully committed to putting things right. Call us on 03 One of our customer services advisors will aim to sort things out while you're on the phone.
All you need is your member number and email address and you can get started today – from changing your address to amending your Direct Debit, it’s easy to update your account.
You may have recently had problems scanning your member card when visiting our places. Please request a replacement via My National Trust, or call us on 03.
If it’s going to take a little longer, they’ll agree a course of action with you.
If you prefer to write, send your letter to: Complaints Customer Services Manager English Heritage The Engine House Fire Fly Avenue Swindon SN2 2EH We aim to acknowledge written complaints within 3 working days and respond fully within 10 working days.